Reference

Know Your Legal Account Basis

Speed Blackjack, Dreams of Macau and MotoGP Betting sit behind one account agreement, so you can see the legal basis for access before you open your account.

Local-law accessDANA record contextAccount change requestsCookies and security

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What Our Legal Notice Covers

basoswin Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Legal notice explains the rules that apply when you create an account, enter the lobby, use wallet services, contact support, or ask us to change account data. We record the account step you completed, the device session you used, and the payment rail shown on

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your transaction screen so we can match requests to the correct profile. If you use DANA, OVO, GoPay or QRIS, the legal record may include a transaction reference, time stamp, amount, and account identifier needed to trace the request. We do not frame access as available
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everywhere; your access and eligibility depend on local law and are available only where local law permits. Open your account only after reading these terms and keeping your mobile number and email current.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Reach Us About Legal Requests

Legal questions need a clear route, not a general lobby chat. Use the channel that matches your request so we can connect your message with the right account record, payment trace, or…

Live Chat Window Use the chat icon after login for account-linked legal questions. We answer every day from 10:00 to 22:00 WIB, and the agent can attach your chat to the session ID visible in our system.

Email Case Desk Send legal requests from your registered email when you need a written trail. Add your username, mobile number, payment rail, and a short request summary so we can match the case without asking twice.

Wallet Trace Help For DANA, OVO, GoPay or QRIS questions, share the payment time and reference shown in your app. We use those details to locate the wallet record before we discuss any legal account action.

DATA CARE

How We Handle Legal Records

Your legal record is tied to practical account events: registration, login, wallet activity, support messages, cookie choices, and change requests.

Account Identity

When you open an account, we keep the username, registered email, mobile number, and login time. These fields let us confirm that a legal request came from you before any account data is changed.

Payment Records

DANA, OVO, GoPay and QRIS records are kept with time, amount, reference, and status. We use them to answer transaction disputes and to match wallet activity with the account that started the payment.

Cookie Use

Cookies help us remember session state, language preference, and security checks. You can clear them from your browser settings, but some account actions may ask you to log in again after clearing them.

Device Security

On mobile web, the wallet and account pages may ask for a new login after long inactivity. This helps reduce account misuse if your phone is shared, borrowed, or left open in a public place.

Retention Timing

We keep legal and payment records only for the period needed to manage account requests, resolve disputes, and meet record duties that apply to our service. Older records are restricted when no active case remains.

Change Requests

To ask for correction or account data access, contact us through chat or email from your registered details. We may ask for a recent login time or payment rail to confirm the request.

Answers Before You Open Account

These questions cover the legal terms we are most often asked before account creation or during a support case. Read them before you enter personal data or connect a wallet. If your issue involves an account already opened, include the account email, mobile number, and payment rail so our team can answer with the right record in front of them.

The account terms cover registration details, login use, wallet records, support contact, cookies, and account changes. By opening an account, you agree that access depends on local law and is available only where local law permits.

Access is not framed as available in every place. If you connect from Indonesia, your access and eligibility still depend on local law and are available only where local law permits at the time you use the service.

We keep the payment rail, transaction reference, time, amount, and status needed to trace a wallet request. Those records help us answer disputes, match payments to accounts, and confirm which account started the transaction.

Contact chat after login or email us from your registered address. Include the field you want corrected, your username, mobile number, and a recent login time so we can confirm the request before making changes.

Cookies record session state, language choice, and security checks, not your full wallet history. If you clear cookies, you may need to log in again before we can connect a request with your account session.

Only staff assigned to account, wallet, or support duties can access the details needed for your case. We separate general chat handling from account changes, so sensitive changes require account-linked confirmation before action.

Use your registered email and include your username, mobile number, request type, last payment rail, and any transaction reference. Clear details reduce back-and-forth and help us locate the right account record faster.

Know Your Legal Account Basis

Reach Us About Legal Requests

How We Handle Legal Records

Account Identity

Payment Records

Cookie Use

Device Security

Retention Timing

Change Requests

Answers Before You Open Account

01 What legal terms apply when I open an account?

02 Can I access the lobby from Indonesia?

03 How do you handle my DANA, OVO, GoPay or QRIS records?

04 How do I ask to correct account data?

05 Do cookies affect my legal account record?

06 Who can see my legal request inside the service?

07 What should I include in a legal email?

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