Reference

Privacy Policy built for clear account control

We keep this privacy policy short enough to read on mobile and specific enough to show how your account data is used.

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basoswin Privacy Policy built for clear account control
ASK PRIVACY

Where to ask about privacy

Questions about data handling get a direct path. Use live chat inside your account, email our privacy desk, or send a message from the contact form if you are already logged in.

Live Chat Open chat from the account page and send your privacy request with the phone number or email on file. We route it to the team that checks access, edits, and data copies during 09:00-23:00 WIB.
Email Desk Write to our privacy inbox if you need a longer record of your request. Include the account name, the contact detail you use, and the change you want so we can verify it without extra back-and-forth.
Account Form If you are signed in, the contact form in your account is the fastest path for record updates. It keeps the request tied to your session, which helps us trace the right data set and reply clearly.
HOW WE STORE

What we keep and why

Our handling is built around account control, not broad collection. We keep sign-in logs, device type, cookie signals, and payment references long enough to verify activity, settle disputes, and meet retention duties…

Account Data

We keep the contact details and login markers tied to your account so we can verify access, answer changes, and protect the session from misuse. This data is used only for account handling and support.

Cookies

Cookies help the page remember your session, language, and device state so you do not need to reset the same choices on each visit. You can clear them in your browser or app settings at any time.

Device Logs

We store browser type, device model, IP address, and sign-in time to spot unusual access and keep a trace for support checks. This is especially useful when you switch between Android, iPhone, and desktop.

Security Checks

When a request looks unusual, we compare it with the account history and recent sign-ins before making changes. That extra step helps us avoid the wrong edit while keeping the response quick for you.

Retention

We hold records only as long as needed for account work, payment tracing, and any legal duty that applies in your location. After that period, we remove or anonymize them in line with our retention process.

Your Requests

You can ask for a copy, correction, or closure of stored records through chat, email, or the form inside your account. We use the verified contact detail on file to answer the request safely.

Privacy questions you may ask

These answers cover the requests we hear most often about data, cookies, and access. If your situation is different, send the exact account detail from the phone number or email on file, and we will check what we can do under local law and our retention rules. For anything tied to a recent DANA, OVO, GoPay, or QRIS record, the same privacy team handles the request.

We collect the details needed to create and protect your account, such as your contact number, login name, device data, and support messages. We do not ask for extra fields that have no account purpose.

Yes. Cookies help us remember your session, language choice, and device state so you can return without resetting the same settings. You can clear them through your browser or app controls whenever you want.

Yes. Send the corrected detail through live chat, email, or the form inside your account, and we will compare it with the verified contact on file before making the update.

We keep records only for the time needed to handle your account, support, payment traces, and any legal duty that applies. After that, we remove or anonymize them under our retention process.

Only the team and service partners that need those records to confirm a payment event, check a dispute, or meet a legal duty can access them. We do not share them for unrelated use.

Use live chat, email, or the account contact form. We reply daily from 09:00 to 23:00 WIB, and we use the verified phone number or email on file to handle the request safely.

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